本帖最后由 warezfish 于 2026-7-7 09:11 编辑 万豪无法用所谓动态房价兑换来掩饰这一次全球大调价，直接导致各位手中积分瞬间缩水1/4。大家不要忍气吞声，可以发邮件给万豪集团，要求对这种剥削会员的行为进行解释和杜绝及相应补偿措施。这本质也是一种合同违约行为。投诉邮箱：marriott.bonvoychampion@marriott.com
bonvoy.program@marriott.com
support.socialmedia@marriott.com
customer.care@marriott.com
customer.care.resolution@marriott.com
邮件不要抄送，分别一封封投送给以上邮箱。
邮件分享建议：
Formal Complaint Regarding Material Devaluation of Marriott Bonvoy Points and Request for Remedial Action
To: Marriott International Corporate Headquarters
Marriott Bonvoy Executive Leadership Team
Dear Sir or Madam,
I am writing to formally express my serious concern regarding Marriott International’s recent adjustment to Marriott Bonvoy points redemption pricing, which has materially reduced the redemption value of accumulated Bonvoy points across a broad range of properties. This change has caused significant concern among many loyal Bonvoy members and has substantially diminished the value of points accumulated through years of continued patronage.
For many members, Bonvoy points represent a long-term commitment to the Marriott brand. Members choose Marriott repeatedly, often over competing hotel groups, based on the reasonable expectation that the value of their accumulated points will be administered in a fair, transparent, and predictable manner. The recent redemption price increases, which in many cases appear to represent an increase of approximately 25%, have significantly reduced the purchasing power of those points.
Marriott has described its redemption model as “dynamic pricing.” While we recognize Marriott’s contractual right to adopt a dynamic pricing mechanism, dynamic pricing is generally understood to reflect fluctuations in individual hotel demand, occupancy levels, seasonal factors, and local market conditions. A widespread and substantial increase in redemption pricing across numerous properties, however, appears inconsistent with the ordinary understanding of dynamic pricing and instead resembles a broad devaluation of the Bonvoy currency itself.
The principal concern is not merely the existence of dynamic pricing, but the manner in which this adjustment has been implemented. Members received no meaningful advance notice that would have allowed them to redeem accumulated points before the substantial increase took effect. Consequently, many members experienced an immediate and significant reduction in the value of assets they had accumulated through years of loyalty.
From a consumer rights perspective, Marriott Bonvoy is more than a marketing program. The program’s published Terms and Conditions, together with the rules governing point accumulation, redemption, and member benefits, establish the contractual framework governing the relationship between Marriott and its members. While Marriott reserves the discretion to modify aspects of the program, such discretion should be exercised consistently with principles of good faith, transparency, fairness, and members’ legitimate expectations.
A material reduction in redemption value without reasonable advance notice risks undermining the confidence that members have placed in the Bonvoy program over many years. Long-term loyalty is built on trust, and trust depends upon the perception that program changes are implemented in a transparent and balanced manner.
In light of these concerns, I respectfully request that Marriott consider the following actions:
1. Public Explanation
Publish a detailed public explanation outlining the rationale, methodology, and business considerations underlying the recent redemption pricing adjustments, including why such substantial increases occurred across a large number of properties within a short period.
2. Review of the Current Redemption Adjustment
Conduct a comprehensive review of the recent redemption pricing changes and evaluate whether the current implementation appropriately reflects the stated principles of dynamic pricing and the legitimate expectations of Bonvoy members.
3. Appropriate Member Compensation
Consider implementing reasonable goodwill measures for affected members whose accumulated points experienced significant loss in redemption value. Such measures may include, but are not limited to:
* Bonus point credits;
* Targeted loyalty compensation;
* Enhanced member benefits;
* Other appropriate remedial arrangements.
4. Future Transparency
Commit to providing meaningful advance notice before implementing future program changes that materially affect the redemption value of Bonvoy points, and establish a more transparent framework for significant redemption pricing adjustments.
Marriott Bonvoy has built one of the world’s most respected hospitality loyalty programs. Its long-term success depends not only on operational excellence but also on maintaining the trust and confidence of its members. Transparent communication and fair treatment of loyal customers remain fundamental to preserving that trust.
Should Marriott decline to meaningfully address these concerns, I reserve the right to submit this matter to relevant consumer protection authorities, alternative dispute resolution bodies, and other appropriate regulatory channels for further review. I also reserve all rights available under applicable consumer protection and contract laws.
I respectfully request a formal written response within 14 business days of receipt of this letter.
Thank you for your attention to this matter. I look forward to your response.
Sincerely,
[Your Name]
Marriott Bonvoy Member No.: XXXXXXXX
Email: XXXXXXXX
Country/Region: XXXXXXXX
这部分替换为自己的会员信息。
另外：本帖初衷是希望大规模的客户投诉会给集团带来压力，所以每一个人都要为自己的权益而努力，而不是觉得争取无望而冷眼旁观甚至嘲笑讽刺。我们国人的国际地位低下也源自于此。
答案是不会的 
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