本帖最后由 中国医大007 于 2022-1-16 06:55 编辑 匹配的钻卡，一直没用，上个月住了一次重庆锦怡豪生，然后前几天查积分的时候发现账号登陆不上去了。致电会员专线，客服表示周末查询不了，工作日回复。刚刚客服回复告知账号是美国总部操作注销的，他们没有权限恢复也没有办法，我说这个账号里面就住过一次，然后酒店自己登记积分登记错误两次，然后莫名其妙的封号？我问了下能不能内部反馈这个问题，毕竟只有一次住宿记录，也没买卖过分，完全没理由封号啊，客服告知他们自己也没有渠道联系美国总部，不停重复跟我说网页上提交问题。如果因为误会封号封错了咱们解决误会重新打开就行，按这势头美国封了中国这边打不开还没渠道反馈，简直当头一棒酸爽无比。如果像我攒了几十万分说封就封，那我不是说疯就疯。。。。然后还没地儿说理还好自己就住了一次就遇到了封号，损失不算太大。不过版主能不能反馈一下把号打开然我把里面2w多分用了再弃坑不玩“Thank you for contacting the Wyndham Rewards Diamond Concierge Service.I want to thank you for your patience as I know this has been a lengthy process to resolve your concerns.I would like to advise that since your last correspondence with us, I have done a thorough review of your account to help determine why your account was suspended. After discussions with our research department, we have discovered that your account was flagged in error for fraudulent postings. We extend our sincerest apologizes for this error. Due to the suspected fraud, your Wyndham Rewards account number 2******** cannot be reinstated. We have created a new account for you, and in addition, have credited all your stays and promotion points to this account. This account is active and available for your use as of now. Your new account number is ********.We value your patience and loyalty to our program and as such have added 5,000 courtesy points to your new account. I would like to thank you for your loyalty and if we can be of any further assistance, please let us know. ”客服没有像第二次推脱，去查验之后发现应该是他们的it问题，重新注册了个账号复原了积分，给了5k安慰分，至此结束了，客服处理还算公正
美国客服的回复，真霸道Thank you for contacting the Wyndham Rewards Diamond Concierge Service. As per the terms and conditions of the Wyndham Rewards program your account has been suspended to to Program abuse.we can be of any further assistance, please let us know.
医大007 发表于 2022-1-12 07:57美国客服的回复，真霸道Thank you for contacting the Wyndham Rewards Diamond Concierge Service. As per the terms and conditions of the Wyndham Rewards program your account has been suspended to to Program abuse.we can be of any further assistance, please let us know.
“Thank you for contacting the Wyndham Rewards Diamond Concierge Service.I want to thank you for your patience as I know this has been a lengthy process to resolve your concerns.I would like to advise that since your last correspondence with us, I have done a thorough review of your account to help determine why your account was suspended. After discussions with our research department, we have discovered that your account was flagged in error for fraudulent postings. We extend our sincerest apologizes for this error. Due to the suspected fraud, your Wyndham Rewards account number 2******** cannot be reinstated. We have created a new account for you, and in addition, have credited all your stays and promotion points to this account. This account is active and available for your use as of now. Your new account number is ********.We value your patience and loyalty to our program and as such have added 5,000 courtesy points to your new account. I would like to thank you for your loyalty and if we can be of any further assistance, please let us know. ”客服没有像第二次推脱，去查验之后发现应该是他们的it问题，重新注册了个账号复原了积分，给了5k安慰分，至此结束了，客服处理还算公正 
