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Dear Marriott Bonvoy Customer Service,
I am writing to you today to express my sincere regret for the expiration and loss of my Marriott Bonvoy points due to the impact of the COVID-19 pandemic. As a result of the travel restrictions and safety measures imposed during the past two years, I have not been able to travel or stay at any of your hotels, which has unfortunately led to the expiration of my points.
I am a loyal Marriott customer and have always appreciated the exceptional service and hospitality that your hotels provide. I understand that the expiration of my Marriott Bonvoy points is within the terms and conditions of the loyalty program, but I humbly ask for your understanding and consideration in light of the unprecedented circumstances caused by the pandemic.
I would like to assure you that once the pandemic is under control, and travel restrictions are lifted, I intend to frequently travel and stay at Marriott hotels. As such, I kindly request that you reinstate my Marriott Bonvoy points to my account so that I can continue to enjoy the benefits of the loyalty program and receive the exceptional service that Marriott hotels are known for.
I appreciate your time and understanding in this matter and look forward to hearing back from you soon.
My Marriott Bonvoy number is *****************
Sincerely,
[your name]
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customer.care@marriott.com£¬ÊýСʱºóÊÕµ½¿Í·þ»Ø¸´£¬We appreciate you as a Marriott Bonvoy® member; therefore, as a goodwill gesture, I have submitted a request to return your balance as a one-time exception.
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