有没有大佬讲解一下这种延期是延期多久，她说的……

有没有大佬讲解一下这种延期是延期多久，她说的参考编号是邮件标题后面的数字还是名字下面那串数字。

标题后面的数字。

我挺讨厌机翻的，不是只针对这个图

原文

人家说得很清楚了，保存好邮件，一旦优惠券过期就发这个邮件给他，他会帮你延期60天。

这是联系美国客服给的反馈？

围观围观

Alexlihk 发表于 2024-3-26 08:12

原文

Thank you for contacting us here at IHG One Rewards. This is Franz, and it's my pleasure to assist one of our Platinum Elite members. We thank you for your loyalty.

While I can't extend the validity of your Confirmable Suite Upgrade voucher, here's what I can do. I can reinstate your voucher after it expires as long as it's within 60 days after the expiration date, so I highly suggest you to let the voucher expire for now and make sure to contact us 60 days after the expiration date. You will see no trace of the expiration so I would like you to take note of the reference number attached to this email and include this in your message once you're ready to have your voucher back.

We have some guidelines and policies in place so this is the best thing that I can do for you. Thank you for understanding.

I'll look forward to your message.

原文如上

冬月十三 发表于 2024-3-26 11:31

Thank you for contacting us here at IHG One Rewards. This is Franz, and it's my pleasure to assist one of our Platinum Elite members. We thank you for your loyalty.While I can't extend the validity of your Confirmable Suite Upgrade voucher, here's what I can do. I can reinstate your voucher after it expires as long as it's within 60 days after the expiration date, so I highly suggest you to let the voucher expire for now and make sure to contact us 60 days after the expiration date. You will see no trace of the expiration so I would like you to take note of the reference number attached to this email and include this in your message once you're ready to have your voucher back.We have some guidelines and policies in place so this is the best thing that I can do for you. Thank you for understanding.I'll look forward to your message.原文如上

reinstate 就应该是一年了：

感谢您联系IHG One Rewards。我是Franz，很高兴能为我们的Platinum Elite会员提供帮助。我们感谢您的忠诚。

虽然我不能延长您的可确认套房升级券的有效期，但我可以做的是在您的券过期后的60天内重新激活它。因此，我建议您现在让券过期，并确保在过期日期后的60天内联系我们。您将无法看到券的过期信息，所以我希望您能记下附加在这封邮件中的参考号码，并在您准备好恢复券时将其包含在您的消息中。

我们有一些指导方针和政策，这是我能为您做的最好的事情。感谢您的理解。

期待收到您的消息。

Alexlihk 发表于 2024-3-26 12:23

reinstate 就应该是一年了：感谢您联系IHG One Rewards。我是Franz，很高兴能为我们的Platinum Elite会员提供帮助。我们感谢您的忠诚。虽然我不能延长您的可确认套房升级券的有效期，但我可以做的是在您的券过期后的60天内重新激活它。因此，我建议您现在让券过期，并确保在过期日期后的60天内联系我们。您将无法看到券的过期信息，所以我希望您能记下附加在这封邮件中的参考号码，并在您准备好恢复券时将其包含在您的消息中。我们有一些指导方针和政策，这是我能为您做的最好的事情。感谢您的理解。期待收到您的消息。

编号应该在主题上

一般标题或正文会有一个case#或者reference# 以方便后续查询沟通