背景信息: https://www.flyert.com/thread-2225109-1-1.html 18年8月我参加工行活动中了一个小恐龙箱子 ------------------------------------------------------------------------------------------------------------ 起因:我2018年9月10号从香港转机迪拜去伊斯坦布尔.坐的EK385和FZ0751. 到达伊斯坦布尔的时候发现我的工行小恐龙箱子被第二程的flydubai迪拜航空(阿航旗下的一个廉航)摔坏了.
当时已经是凌晨了,没法联系任何人,我只好在地勤处见证了一下箱子的破损并登记.谁能想到未来迎接我的是长达8个月的索赔之旅.
经过: 第①回合----第二天,我按照地勤的指示给baggageservices@flydubai.com发了邮件并附图.迪拜航空要我提供我的护照以及箱子价格.因为箱子是礼品也不是我亲手买的,我只好去天猫旗舰店截了个图.也就3千多块钱人民币吧(笑).
第②回合----迪拜航空提出要陪我一个美国旅行者的同尺寸的箱子.我表示我是个来自中国的旅行者,你回我邮件的时候我已经离开土耳其回中国了,我未来短期时间内都没有再去阿联酋或者土耳其的打算了.你们提出的赔偿恕我无法接受,我提议赔钱即可.第③回合----迪拜航空说我图片里面的金额不够明确,他们理解不了什么是RMB,让我换算成美元.我回复说,RMB就是China Yuan,换算成美元就是508.41刀或者3171.25里拉.
第④回合----迪拜航空说可以赔偿,要我出示购物凭证.我说购物凭证没有保留(赠品哪有购物凭证,不过据说如果管银行要,银行会提供,用于售后维修.我没有要,因为我怕看到银行采购金额会辣眼睛...).第⑤回合----迪拜航空说最终的赔偿offer出来了.1 赔偿箱子原价的50%,1745RMB,因为无法提供购物凭证.2 赔偿等价2100RMB的迪拜航空优惠券.我毫不犹豫地选择了1.第⑥回合----迪拜航空说你填两个表签字发来我们就给你打钱,财务处理再加上国际电汇可能需要25-30个工作日.我照做,留的招商银行的卡收款(此处有坑).此时已经是2018年9月25日.沟通了15天初步达成一致,效率还可以.
第⑦回合----2018年12月3日,我突然想起来我还没收到迪拜航空的赔款.我发邮件追问.迪拜航空表示你之前写的字太潦草了我们不认识可能打错账号被退回了,你再发份电子的来.我表示我的锅我的锅,连忙发了份电子档过去.第⑧回合----2019年1月9日,我追问迪拜航空打款进度.迪拜航空表示我去追一下.第⑨回合----2019年4月7日,我表示还没收到钱.(中东人办事啥效率啊...)迪拜航空表示我去追一下.第⑩回合----2019年4月23日,我终于收到了招商银行的短信"您的境外汇入款项,已转由开户行处理，请联系开户行。[招商银行]".我连忙去手机银行国际汇入申报功能,发现里面没有可申报的入账.我连忙给开户行打电话. 开户行北京上地支行回电话说,你这个钱吧是从国外汇进来的,按照人行外管局和银监会的规定,中国公民不能接受境外汇来的钱,这笔钱我们今天就会处理退回操作. 我说你这说法漏洞百出.都40多年了,你确定"中国公民不能接受境外汇来的钱"这个规定存在,到底是哪个部门发布的什么文件我抓紧学习一下.如果不存在的话那就是伪造国家机关公文罪起步3年有期徒刑,你可要为自己的话负责啊.我本人表示绝对不接受退回(这可是我努力了8个月要来的!).你们好好研究一下回复我. 第二天客户经理回复我了,说我这个钱是中东高危地区汇来的,涉嫌恐怖组织资助,让我解释一下用途.我说我这个钱其实就1000多,是中东航空公司把我箱子摔坏了赔给我的,我有全套证据我现在就把邮件转给你.客户经理收到了说好给我上报. 于是在2019年4月28日,我终于收到了我日思夜想了8个月的赔偿.
尾声:事后马后炮地想,早知道不用国内的卡收款了,说不定之前没收到是因为多次被退回.手里还有香港和新西兰的储蓄卡.但是香港的卡吧,电汇回来又要亏十几块手续费.新西兰的卡......还好没用新西兰卡收款,不然落地就得按涉嫌境外恐怖组织资助复仇给我关小黑屋(基督城枪击案).后面另附往来邮件全文,纯文本格式,已脱去敏感信息.排列顺序是时间顺序,建议从最后面开始反着看.------------------ Original ------------------From: Baggage Claims <baggage.claims@flydubai.com>Date: Mon,Apr 8,2019 8:21 AMTo: 真黑之一存 < >Subject: Fw: RE: 回复：RE: 回复：RE: 回复：RE: 回复：RE: RE: RE: RE: RE: RE: D/SAWFZ12066Dear Mr. Zheng,Greetings to you!In regards to the payment status, we will get back to you with updates as we have already requested our Finance Department to provide us with payment details.Appreciate your patience and kind understanding!Regards,flydubai Baggage Claimsbaggage.claims@flydubai.com| flydubai.com From:真黑之一存 < >Sent: Sunday, April 7, 2019 7:37 PMTo: Baggage Claims <baggage.claims@flydubai.com>Subject: 回复：RE:回复：RE:回复：RE:回复：RE: RE: RE: RE: RE: RE: D/SAWFZ12066Another two months has passed. I still didn't receive the money.Can you inform your China brunch to contact me please?My mobile number .Many thanks.------------------ 原始邮件 ------------------发件人:"Baggage Claims"<baggage.claims@flydubai.com>;发送时间:2019年2月24日(星期天)凌晨4:19收件人:"真黑之一存"< >;主题:RE:回复：RE:回复：RE:回复：RE: RE: RE: RE: RE: RE: D/SAWFZ12066Dear Mr. Zheng, Please be informed that the details has been forwarded to finance team for payment. We will get back to you with shift details. Best Regardsflydubai Baggage Claimsbaggage.claims@flydubai.com | flydubai.com From:真黑之一存 < > Sent: Friday, February 22, 2019 1:19 PMTo: Baggage Claims <baggage.claims@flydubai.com>Subject: 回复：RE: 回复：RE: 回复：RE: RE: RE: RE: RE: RE: D/SAWFZ12066 Sorry for the delay, I've filled in the form in digital way. You can see it in the attachment.Many thanks.Final Settlement – Bank Details FormDetails for wire transfer for remittance of Baggage ClaimsPlease use BLOCK letters and tick where appropriate:Beneficiary bank detailsBeneficiary Bank Account Name (Account owner name)*XiangchenZhengBeneficiary Full Address (Account owner address)*Account Number*Account currency* RMB(CNY)Bank Name*ChinaMerchantsBankBank Address*ShennanRoad 7088,Futian District, Shenzhen CitySwift Code* CMBCCNBSIBAN Number*(mandatory for some countries)ABA Routing Number (USA)IFSC Code (India)BSB (Australia and NZ)Sort Code (UK)Other details(Please mention any other details that is required to effect transfer into your Bank a/c)Email address*Correspondent / Intermediate Bank details -Please check with your bank whether correspondent / intermediate bank details are required for foreign remittances.Bank Name Bank AddressAccount NumberCurrency Swift Code IBAN NumberOther details(Please mention any other details that is required to effect transfer into your Bank a/c)Name of the passenger: _____________XiangchenZheng____________Signature of the passenger: _____________郑向晨_____________________Date: _____________22/Feb/2019_________________------------------原始邮件 ------------------发件人:"Baggage Claims"<baggage.claims@flydubai.com>;发送时间:2019年1月12日(星期六)上午6:43收件人:"真黑之一存"< >;主题:RE:回复：RE:回复：RE: RE: RE: RE: RE: RE: D/SAWFZ12066Dear Mr. Zheng, Greetings from flydubai Baggage Claims Team! After checking with Finance Department, pls, note that you have to amend the bank details in proper way. Pls, re-send us the Bank Details form in typing way to avoid any mistakes to be done once payment (DM-003092) being processed due to your handwriting is not clear. Appreciate your kind concern and understanding! Regards, flydubai Baggage Claimsbaggage.claims@flydubai.com | flydubai.comFrom:真黑之一存 < > Sent: Wednesday, January 9, 2019 7:08 PMTo: Baggage Claims <baggage.claims@flydubai.com>Subject: 回复：RE: 回复：RE: RE: RE: RE: RE: RE: D/SAWFZ12066 It has been one month and I haven't got your reply or my money, could you please check it again? ------------------原始邮件 ------------------发件人: "Baggage Claims"<baggage.claims@flydubai.com>;发送时间: 2018年12月5日(星期三)上午7:53收件人: "真黑之一存"< >;主题: RE:回复：RE: RE: RE: RE: RE: RE: D/SAWFZ12066Dear Mr. Zheng,Greetings from flydubai Baggage Claims Team! Thank you for your email. We will check with our Finance Department on payment status of your case and will get back to you with updates shortly. Appreciate your kind patience and understanding!flydubai Baggage Claimsbaggage.claims@flydubai.com | flydubai.comFrom:真黑之一存 < > Sent: Monday, December 3, 2018 4:28 PMTo: Baggage Claims <baggage.claims@flydubai.com>Subject: 回复：RE: RE: RE: RE: RE: RE: D/SAWFZ12066 Hi, have you processed the payment to my bank card? It has been 3 months and I haven't received the payment yet. Can you follow up the case and help me check it out? ------------------原始邮件 ------------------发件人: "Baggage Claims"<baggage.claims@flydubai.com>;发送时间: 2018年9月27日(星期四)上午7:35收件人: "真黑之一存"< >;主题: RE: RE: RE: RE: RE: RE: D/SAWFZ12066Dear Mr. Zheng, We confirm receipt of signed forms. Same will be submitted to our Finance department to process the payment.Please note the Finance department’s required time for processing payments – Ø Bank transfer outside of UAEThe full process of the International Bank transfer may take 25-30 working days from the date of approval**Kindly note that flydubai is not liable for the Time process between the correspondent banks of UAE and your local bank and it may take longer than 25-30 working daysThank you for travelling with flydubai and we apologise for any inconvenience caused. flydubai Baggage Claimsbaggage.claims@flydubai.com| flydubai.comFrom:郑向晨 < > Sent: Wednesday, September 26, 2018 7:40 AMTo: Baggage Claims <baggage.claims@flydubai.com>Subject: Re: RE: RE: RE: RE: RE: D/SAWFZ12066 My passport picture was in the previos emails.Thanks.发自我的iPhone------------------ Original ------------------From: Baggage Claims <baggage.claims@flydubai.com>Date: Tue,Sep 25,2018 10:39 AMTo:郑向晨 < >Subject: Re: RE: RE: RE: RE: RE: D/SAWFZ12066Dear Mr. Zheng, Kindly fill and sign the Claim Settlement Form and Bank form attached herewith.We look forward to receiving both forms duly completed to arrange payment. Regards,flydubai Baggage Claimsbaggage.claims@flydubai.com | flydubai.com From:郑向晨 < >Sent: Friday, September 21, 2018 6:56 PMTo: Baggage Claims <baggage.claims@flydubai.com>Subject: Re: RE: RE: RE: RE: D/SAWFZ12066 Ok, I choose option one.How do I get paid? 发自我的iPhone------------------ Original ------------------From: Baggage Claims <baggage.claims@flydubai.com>Date: Fri,Sep 21,2018 8:24 AMTo: 郑向晨 < >Subject: Re: RE: RE: RE: RE: D/SAWFZ12066Dear Mr. Zheng,Thanks for your email! We would like to offer you to choose from below options of final compensation against your damaged baggage case.1- CNY 1,745 money refund (50% depreciation from baggage cost due to no purchase receipt available which is considered as a proof of claiming amount)OR,2- CNY 2,100 as voucher from flydubaiPlease advise on your decision and we will send you the final compensation letter based on your choice.Best regards,flydubai Baggage Servicesbaggage.claims@flydubai.com | flydubai.comImportant notes:Money refund options: · Cash collection from flydubai distributors is possible only in the following countries:AfghanistanIranOmanArmeniaIraqQatarAzerbaijanKazakhstanSomaliaBahrainKin**om of Saudi ArabiaSri LankaBangladeshKirgizstanSudanEthiopiaKuwaitGeorgiaNepalThe full process for the cash collection may take 5-7 working days from the date of approval.· If you are not resident of the above listed countries, you may choose one of the following options:Ø Bank transfer within UAEThe full process for the Bank transfer may take 10-15 working days from the date of approvalØ Payment in form of cheque (if no Bank account available) within UAE The Full process of cheque issuance may take 10-15 working days from the date of approvalØ Bank transfer outside of UAEThe full process of the International Bank transfer may take 20-30 working days**Kindly note that flydubai is not liable for the Time process between the correspondent banks of UAE and your local bank and it may take longer than 20-30 working daysflydubai voucher details:flydubai voucher may be offered to passengers as refund option, if passenger is eligible for this option. flydubai voucher is valid for 06 months and can be used only to buy flydubai ticket or buy an extra baggage allowance on our flight.Vouchers can be redeemed online at flydubai.com, via the call center or through one of flydubai’s travel partners for future travel with flydubai.Vouchers cannot be used on board to purchase items from the duty free magazine or from the flydubai menu. flydubai vouchers are non-transferable and cannot be endorsed.Voucher can be issued within 2-3 working days from the date of approval and will be sent to passenger’s email address by our reservation team.From:郑向晨 < >Sent: Thursday, September 20, 2018 8:12 PMTo: Baggage Claims <baggage.claims@flydubai.com>Subject: Re: RE: RE: RE: D/SAWFZ12066RMB means China Yuan.About 3171.25 TRY or 508.41 USD.发自我的iPhone------------------ Original ------------------From: Baggage Claims <baggage.claims@flydubai.com>Date: Thu,Sep 20,2018 3:21 AMTo: 郑向晨 < >Subject: Re: RE: RE: RE: D/SAWFZ12066Dear Mr. Zheng,Thanks for your email!Could you, pls, clarify to us the Currency of baggage Cost as it’s not clear (RMB).Appreciate your kind concern and understanding!Regards,flydubai Baggage Claimsbaggage.claims@flydubai.com | flydubai.comFrom:郑向晨 < >Sent: Wednesday, September 19, 2018 1:22 AMTo: Baggage Claims <baggage.claims@flydubai.com>Subject: Re: RE: RE: D/SAWFZ12066I bought the bag for 3490RMB. Link and screenshot in the last letter.No receipt with me now.No insurance.发自我的iPhone------------------ Original ------------------From: Baggage Claims <baggage.claims@flydubai.com>Date: Tue,Sep 18,2018 0:51 AMTo: 郑向晨 < >Subject: Re: RE: RE: D/SAWFZ12066Dear Mr. Zheng,Greetings from flydubai Baggage Claims!Many thanks for your patience and please accept our sincere apologies for the situation with your baggage.May we kindly ask you to provide us with below information to process the settlement against your damage baggage.ü Cost of damage bag at the time of its purchaseü Purchase receipt (if still available with you)ü Travel Insurance (if applicable) Once we receive all required information, you will be contacted with best offer to settle your case.On behalf of flydubai, we take this opportunity to offer our sincere apologies for any inconvenience caused. Thank you, flydubai Baggage Servicesbaggage.claims@flydubai.com | flydubai.comFrom:郑向晨 < >Sent: Sunday, September 16, 2018 9:55 AMTo: Baggage Services <baggageservices@flydubai.com>Subject: Re: RE: D/SAWFZ12066 I'd like to accept the offer, but how do I get the baggage? I'm a tourist from China , I don't live in Dubai or Turkey.Can you turn the baggage into cash or something?------------------ Original ------------------From: Baggage Services <baggageservices@flydubai.com>Date: Sun,Sep 16,2018 3:07 AMTo: 郑向晨 < >Subject: Re: RE: D/SAWFZ12066 Dear Zheng,Greetings from flydubai baggage services.We would like to offer our sincere apologies for all the inconvenience caused due to your damaged case and offer you a new replacement baggage as final settlement of the case. The bag which we can provide you with is American Tourister, hard case, large size with 3 years International warranty as per attached photo. Kindly check it and advise us if you are willing to accept our offer.Thanks for your understanding and once again our apologies for all the inconvenience caused.flydubai Baggage Servicesbaggageservices@flydubai.com | flydubai.comFrom:郑向晨 < >Sent: Saturday, September 15, 2018 1:34 PMTo: Baggage Services <baggageservices@flydubai.com>Subject: Re: D/SAWFZ12066 The band on of the baggage is in the hand of SAW ground service center.The brand of the baggage is sport.b .The price of the baggage is about 3490 RMB.http://m.tb.cn/h.3gSTPK1The purchase reciept I'm not sure where it is. But I'm sure I didn't bring it with me.If you need anything else, just let me know.发自我的iPhone------------------ Original ------------------From: Baggage Services <baggageservices@flydubai.com>Date: Wed,Sep 12,2018 3:36 AMTo: 郑向晨 < >Subject: Re: D/SAWFZ12066Dear Zheng,Greetings from flydubai baggage services.We would like to offer our sincere apologies for all the inconvenience caused due to your damaged case.We kindly request you to forward the following document to best assist you :· A copy of your passport & travel ticket· Your baggage brand , cost & send us a copy of the purchase receipt (if still available )Once received we’ll forward your case to our claim department for review Thanks & regards,flydubai Baggage Servicesbaggageservices@flydubai.com | flydubai.comFrom:郑向晨 < >Sent: Wednesday, September 12, 2018 12:32 AMTo: Baggage Services <baggageservices@flydubai.com>Subject: Damage report----Zheng XiangchenContact me if you need more information.
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“这个规定存在,到底是哪个部门发布的什么文件我抓紧学习一下.如果不存在的话那就是伪造国家机关公文罪起步3年有期徒刑,你可要为自己的话负责啊.” 
前几年有个日本买来的箱子被大韩摔坏了，一直都不知道要去索赔。 
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