发邮件强烈谴责了菠萝会

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小球藻 发表于 2020-4-19 12:10

话说四月份的140分也没给是吧 之前承诺的2/3/4 就给了两个月

今天才入帐啊

经过再次邮件抗议，还是不让延期。我申请了会籍假期，做个保底，万一不管我们死活。估计大半年内不可能cx长途，ka短途我自己积分换个商务舱好了，无所谓mpc benefits

Janko 发表于 2020-4-19 15:36

我银卡 4月（本月）到期，也是很惨

是啊，刚刚好被错过的

小球藻 发表于 2020-4-20 20:15

经过再次邮件抗议，还是不让延期。我申请了会籍假期，做个保底，万一不管我们死活。估计大半年内不可能cx长途，ka短途我自己积分换个商务舱好了，无所谓mpc benefits

wow你们钻石都不理，那我这样的蓝宝也基本没戏了

PocPoc 发表于 2020-4-20 19:08

今天才入帐啊

的确今天才入

飞翔的猪猪侠 发表于 2020-4-18 15:50

英文不好见谅。感觉就是心里不舒服哈哈。算是我柠檬精吧Dear Marco Polo Club, I am writing to you to express my disappointment and serious complaints towards your MPC extension policy which was released yesterday, towards communication approach and policy respectively. To start with, I would like to wish Cathay Pacific and Cathay Dragon could ride through the "perfect storm" due to pandemic, as it is one of the most severely impacted industries. It's a tough challenge for the majority business, and I do wish Cathay could recover as it is a brand that I recognize. Communication: Apparently, there are two sets of email blasts with different policies sent to MPC members, whose membership expires between May to Dec 2020, AND those between Jan to Apr 2021.Let me walk you through the journey of a member received the email without membership extension. Without any explanation in general, I only know that my mid-tier benefits will be extended, and I thought this is applied to all UNTIL my friend tells me his membership gets extended by another year. Hence it will be easy to feel being "cheated" or treated differently, or as your marketing specialist may call "segmentation discrimination strategy" to maximize your benefits.Then I start checking my emails carefully trying to find out words about "EXTENSION", and search online for the membership policy, this is exactly where the anger is triggered and accumulated. PolicyWhat are the differences between those whose membership expires in late 2020 vs early 2021? I know there will be similar complaints towards this policy, so I will not explain in detailsPersonal FeelingI do enjoy being a member of the Marco Polo Club since my first business class trip to Narita since 2017. From Green, Silver to Gold, and potentially Diamond in the future, MPC membership is such a special item that grows together with my occupation and time in HK. It is indeed a well-designed loyalty program which properly incentivize myself sticking to Cathay flight as long as there is an option available, and I believe loyalty customer will be one of the key assets for Cathay in the long run. I would like to express my strong disappointment again towards this extension policy released, due to the poor-rounded consideration and unprofessional communication. Please do feel free to reach out, and wish the best for Cathay.

你这还说英语不好？？教我这个英国党情何以堪

thetraveller 发表于 2020-4-21 00:12

你这还说英语不好？？教我这个英国党情何以堪

英语还行 就是比较缺一点商务英语的逻辑 不过这个也不重要 关键是 cx就是咬着不放 或许几个月后就松口提供2021年上半年过期的这部分政策 但是风险就在会员 如果不会籍假期 剩下时间都在变少啊

Thank you for contacting the Marco Polo Club Service Centre.

We appreciate you having taken the time to write to us with your

feedback. We understand that recent situations may have impacted your

travel schedule and potentially reduced the number of club points being

credited. We will continue to monitor the situation and announce any

changes at the appropriate time.

Also for your additional information, Marco Polo Club Silver members or

above can apply for a "Membership Holiday" (Minimum of 1 month and

maximum of 12 months) to postpone their membership renewal to a later

date, if there is a need to take a break from travel for whatever

reasons in future. You may find detailed information about the

Membership Holiday by visiting the following webpage and click "Terms

and Conditions related to Marco Polo Club benefits" (refer to section

19):

决定继续投诉

楼主提到另外一个人给延期了，这样写，都已经把人逼到墙角了，等于叫对接的那个MPC专员更加坚定地不给延期啊。。。

这种一定要讲自家的事情，不要扯其他人，即便你听到了其他人延长有效期，或者缺分升级，这都跟自己无关。

一般情况都是聊自己对MPC的感情、对MPC的信任及认可，可以说一下之前每年飞了多少多少，累积了多少多少会籍点数；然后再转折一下，说疫情原因导致出差的机会跟可能性也少了很多，稍稍将责任推到国泰自己大范围取消洲际航线上面；最后再吹一下自己本来计划是飞多少多少的，肯定可以升级/保级.......

没必要将对话弄得刀光剑影、针锋相对，也不是商务谈判斤斤计较、半步不让的情况。将话聊开心了，人家电脑上随便操作一下，会籍就延期了。一旦没给人家回旋的余地，直接就拿“公司规定”出来了。

danielkwong 发表于 2020-4-21 17:14

楼主提到另外一个人给延期了，这样写，都已经把人逼到墙角了，等于叫对接的那个MPC专员更加坚定地不给延期 ...

根據我跟波蘿會交手的經驗，只要有政策出來，白紙黑字寫得清清楚楚的那種，這種不管動之以情或是講道理都是沒有用的。況且回覆中有一半都是在講"會籍假期"的事，這擺明了就是叫你去請假，樓主再去吵，波羅會也不會再提出其他任何的補償解決方案了...

至於裡面寫的 " We will continue to monitor the situation and announce any changes at the appropriate time."  這種話也是聽聽就好，因為後面會不會有新政策出來，都是他們說了算，誰也不曉得。

mpc太死板了 会籍假期预先设定的1-12个月期限 不能提前终止... 这完全是甩锅 风险转移给客户。本来会籍假期是针对会员自身的情况 比如要生娃等，那时间好估计。换个角度来说 如果我设定了12个月 不能提前中止，那期间零星有飞行计划 我不一定优先国泰。

疫情虽然是爆发 但是飞行需求和航班恢复全球是逐步的过程，在这个期间国泰逼着大家要么请假还不能提前复工，要么就正常保级 实在太不合理。说句带地域歧视的话 香港人的死板淋漓尽致。

感謝您聯絡馬可孛羅會會員服務中心。

會籍假期開始後不得作出任何要求、更改、延長及取消。有關會籍假期的詳情，可瀏覽以下網頁，再按 「有關馬可孛羅會禮遇的條款及細則」 (請參照第十九項)。

小球藻 发表于 2020-4-21 21:59

mpc太死板了 会籍假期预先设定的1-12个月期限 不能提前终止... 这完全是甩锅 风险转移给客户。本来会籍假期是针对会员自身的情况 比如要生娃等，那时间好估计。换个角度来说 如果我设定了12个月 不能提前中止，那期间零星有飞行计划 我不一定优先国泰。

的确 其实不确定性（风险）就全部给了客户 本质就是甩锅

绿卡菜鸡收到回复：

Thank you for contacting the Marco Polo Club Service Centre regarding

Silver tier status upgrade.

If, the criterion for upgrade to Silver tier status is yet to be

achieved by end June 2020 due to travel restrictions implemented as a

measures to battle the current crisis, please again contact us in the

last week of June 2020. We would be happy to see what further special

arrangements we can make to best help.

Meanwhile, on behalf of the Marco Polo Club, we wish that you continue

to stay safe and healthy. We look forward to having the pleasure of

extending our hospitality to you on board our flights once this

world-wide crisis is over.

我觉得延期的话那就所有人都延，只延后几个月到期的算怎么回事？说的好像其他人没受到影响？

z747500149 发表于 2020-4-22 06:22

绿卡菜鸡收到回复：Thank you for contacting the Marco Polo Club Service Centre regarding Silver tier status upgrade.If, the criterion for upgrade to Silver tier status is yet to be achieved by end June 2020 due to travel restrictions implemented as a measures to battle the current crisis, please again contact us in the last week of June 2020. We would be happy to see what further special arrangements we can make to best help.Meanwhile, on behalf of the Marco Polo Club, we wish that you continue to stay safe and healthy. We look forward to having the pleasure of extending our hospitality to you on board our flights once this world-wide crisis is over.

还差多少分到银卡？